Services for Businesses and Corporations
Our clients love to see dramatic year to year revenue increases; So do we. We make our revenue objectives by helping clients meet and exceed theirs. Must be working. We have been growing since 1989. We feature marketing tools to increase satisfaction and loyalty as well as sales tools to increase selling efficiencies.
Services for Financial Institutions
BLC provides tailored marketing tools for banks, savings associations and credit unions for locating and developing new branch sites, expanding branch networks, and for developing your organization's customer service and sales skills. Our research tool-kit contains telephone, individual and mail survey methodologies as well as a version of the InfoQuest tailored for the financial industry.
BLC's featured product is InfoQuest, a process proven to increase client revenues by increasing customer satisfaction and loyalty. The InfoQuest process uniquely identifies and prioritizes the drivers of customer satisfaction for sales, marketing and Six Sigma initiatives. Distinguishing features are low cost and a unique survey methodology that does not depend on paper, telephone or internet surveys to achieve average response rates of 74%. (More)